{"id":8948,"date":"2020-09-24T11:00:25","date_gmt":"2020-09-24T09:00:25","guid":{"rendered":"https:\/\/www.touchdown.co\/?post_type=epkb_post_type_2&#038;p=8948"},"modified":"2021-10-11T17:56:48","modified_gmt":"2021-10-11T15:56:48","slug":"reponses-interaction-avec-email","status":"publish","type":"epkb_post_type_2","link":"https:\/\/www.touchdown.co\/fr\/help-fr\/reponses-interaction-avec-email\/","title":{"rendered":"R\u00e9ponses : interaction avec un email"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8948\" class=\"elementor elementor-8948\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f0ba1b4 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4f0ba1b4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-218a7fb9\" data-id=\"218a7fb9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7aba4cde elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7aba4cde\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5c651dba\" data-id=\"5c651dba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c0bf6a4 elementor-widget elementor-widget-text-editor\" data-id=\"5c0bf6a4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Les r\u00e9ponses faites sur les emails envoy\u00e9s depuis Touchdown sont centralis\u00e9es dans votre CRM. Cela permet de les rendre accessibles aux diff\u00e9rentes \u00e9quipes mais aussi de d\u00e9clencher des processus internes propres \u00e0 votre organisation.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-767df326 elementor-widget elementor-widget-text-editor\" data-id=\"767df326\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Afin de v\u00e9rifier vos r\u00e9ponses :<\/p>\n<ul>\n<li>Acc\u00e9dez aux <strong>R\u00e9ponses <\/strong>dans le menu Touchdown<\/li>\n<li>Les r\u00e9ponses reprennent les information suivantes :\n<ul>\n<li>L&#8217;adresse e-mail du destinataire qui a r\u00e9pondu<\/li>\n<li>L&#8217;adresse e-mail \u00e0 laquelle le destinataire a r\u00e9pondu<\/li>\n<li>L&#8217;objet de la r\u00e9ponse<\/li>\n<li>La classification de r\u00e9ponse &gt; <strong>MANUELLE<\/strong> ou <strong>AUTOMATIQUE<\/strong>\n<ul>\n<li><strong>Manuelle<\/strong> &#8211; une r\u00e9ponse manuelle est une r\u00e9ponse r\u00e9dig\u00e9e par le destinataire de votre message. Le contenu de cette r\u00e9ponse sera affich\u00e9e sur la page et vous permettra de d\u00e9clencher les actions n\u00e9cessaires<\/li>\n<li><strong>Automatique<\/strong>&nbsp;&#8211; une r\u00e9ponse automatique est une r\u00e9ponse de type &#8220;Absence du bureau&#8221; \/ &#8220;Ne fait plus parti de la soci\u00e9t\u00e9&#8221;. Cette information vous permettra de g\u00e9rer la communication avec votre destinataire mais aussi de maintenir votre base de donn\u00e9es \u00e0 jour<\/li>\n<\/ul>\n<\/li>\n<li>Contact \/ Prospect \/ Compte \/&nbsp; Entit\u00e9 personnalisable<\/li>\n<li>Date et l&#8217;heure de la r\u00e9ponse<\/li>\n<\/ul>\n<\/li>\n<li>Pour l&#8217;affichage de la r\u00e9ponse, double-cliquez sur la r\u00e9ponse en question<\/li>\n<\/ul>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-35ba9972\" data-id=\"35ba9972\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ab3f6eb elementor-widget elementor-widget-image\" data-id=\"4ab3f6eb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"1910\" height=\"926\" src=\"https:\/\/www.touchdown.co\/wp-content\/uploads\/2020\/05\/replies_new.gif\" class=\"attachment-full size-full\" alt=\"replies\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Les r\u00e9ponses faites sur les emails envoy\u00e9s depuis Touchdown sont centralis\u00e9es dans votre CRM. Cela permet de les rendre accessibles aux diff\u00e9rentes \u00e9quipes mais aussi de d\u00e9clencher des processus internes propres \u00e0 votre organisation. Afin de v\u00e9rifier vos r\u00e9ponses : Acc\u00e9dez aux R\u00e9ponses dans le menu Touchdown Les r\u00e9ponses reprennent les information suivantes : L&#8217;adresse [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"epkb_post_type_2_category":[181],"epkb_post_type_2_tag":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>R\u00e9ponses : interaction avec un email - Touchdown<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.touchdown.co\/fr\/help-fr\/reponses-interaction-avec-email\/\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.touchdown.co\/#organization\",\"name\":\"Touchdown\",\"url\":\"https:\/\/www.touchdown.co\/\",\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/touchdown-co\",\"https:\/\/www.youtube.com\/channel\/UCJ4G2WGDv8p9oNR1YHNBMvQ\",\"https:\/\/www.facebook.com\/touchdown.marketing\/\",\"https:\/\/twitter.com\/touchdown_co\"],\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.touchdown.co\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.touchdown.co\/wp-content\/uploads\/2019\/07\/logo.png\",\"contentUrl\":\"https:\/\/www.touchdown.co\/wp-content\/uploads\/2019\/07\/logo.png\",\"width\":300,\"height\":300,\"caption\":\"Touchdown\"},\"image\":{\"@id\":\"https:\/\/www.touchdown.co\/#\/schema\/logo\/image\/\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.touchdown.co\/#website\",\"url\":\"https:\/\/www.touchdown.co\/\",\"name\":\"Touchdown\",\"description\":\"Marketing Suite for Microsoft Dynamics 365 &amp; 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